Last modified on: 12 August 2021
We use your information only to provide you access, communication, content and to improve your Website experience. By using the Website, you agree to the collection and use of information in accordance with this policy.
Who we are
Our website address is: https://rocketsatellite.co.za/ and is published Rocket Satellite (The Publisher).
What personal data we collect and why we collect it
As fellow human beings, we try to limit the amount of information we need, as much as possible. We are not interested in anything but a positive and mutually respected relationship with our users and customers. In order to provide you with the services you are used to, we collect and use the following kinds of personal information:
Information about how and when you use our website – also known as log data. This includes cookies and server logs.
Information about your browser, device, screen resolution and public IP address is most commonly used for logging and statistical purposes, and to adapt the content to suit your browsing experience better. Location information (normally from the IP address) may be used in some systems, especially where maps and directions are involved.
Information on any subscription or transactions that you may initiate on our website. We never store your credit card information, as we use trusted 3rd party payment processor services (like PayPal) that you choose on checkout. We currently use PayPal, PayFast, Yoco and may use other processors over time.
If you select one of our subscription services with recurring payments, this will be handled directly via PayPal or our 3rd party payment processors and the amount agreed will be deducted as and when the subscription renews, depending on your options that you choose during checkout.
The information you may submit to us including any comments, contributions, articles, pictures, videos, links and all other user-submitted information or content.
We use the latest web standards that may include offline storage of information in your browser and cache. This is not only more secure but offers great user experience functionality. Most browsers (such as Google Chrome) give you full control over how to manage this information. The security around this is governed by your browser, and is designed to isolate and keep your offline content safe.
For registered users, all information stored about you is visible to you through your profile page or dashboard. This is typically your name, email address and any other information that you supply or that is needed to supply you with the services and products you use.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) or personal identifiable meta data included. Visitors to the website can download and extract any meta data included in publicly available images on the website.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help detecting spam. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your Gravitar or profile picture is visible to the public in the context of your comment.
We retain information submitted via a contact form for a response. This is normally sent to our email service, and communicated via email or newsletter from there. We may keep a record of this information and associated logs on the website. We use online CRM and customer support logging services to ensure rapid response and escalation of any issues for your service benefit. We may add your details to our newsletter if you agree and consent in the appropriate submission request form.
We may use your personal information for the following purposes:
To enhance your experience through custom content, secure access and to help secure your identification.
We may automate certain aspects of the information presented to you based on your preferences and usage in some cases.
We mostly use information aggregated (not personally identifiable) with other user data to determine performance, popularity and other patterns for better user experience.
We may use your profile photo or name as part of the information you submit to the website. e.g. comments or posts.
We may use your email address to verify your user information ownership, to change your password or for general correspondence and notifications to subscribed services or posts.
We may send you copies of invoices, orders, payment confirmations, notifications relating to your subscriptions, services, paid services or any other aspects of our service offering.
Should you use any e-Commerce or payment service as part of our website, we may collect authorised payments via a trusted secure merchant facility. We never store your credit card details – this will always be handled by the payment provider only.
We may send you marketing information from time to time as well as news or updates on our services.
For any legal requirements, support, system status alerts, notification of safety and security issues.
For other purposes in line with our normal business activities.
We may disclose or share certain information between our partner sites or agents in order to maintain security and offer a more engaging user experience for you. We will not sell your personal identification information to external companies, marketing agencies etc. We treat your data the way we expect to be treated on other sites. Any employees, agents, partners or subcontractors are required to uphold our privacy and confidentiality policies, further protecting you.
In the case of sale of the organisation, brand or website, or for mergers, acquisitions etc, we may transfer your data under the same terms herein to the acquiring party.
Due to the nature of modern network infrastructure, your data could be transferred between servers internationally. This could be for redundancy, performance or for specific services only available in other countries.
Cookies are used to help track your session between page requests and in some cases may be used to link you to your user account. The information stored usually does not identify you using personal information – it normally uses a unique reference number. This reference number is used to reference your personal information we may have of you.
Some cookies persist in the browser, however most expire after an interval or when the browser is closed.
Third-party cookies are used to allow partner websites, such as social media websites, to offer their services on our website for your benefit. The social media share buttons are a good example of where these cookies are used.
If you browse the internet through a shared device, any public wifi or untrusted internet provider, it is always recommended to browse in privacy mode – a common setting in modern browsers. It is also advisable to browse using the https protocol to encrypt the communication, rather than using a straight HTTP protocol. In this situation, you should also clear the browser cache of the shared browser after browsing.
If you require a login account or leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will typically last for one year or more.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. If you select “Remember Me”, your login will persist.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It typically expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its meta data are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We use Analytic Services such as Google Analytics to track usage and statistics on our site to improve the offering and measure performance. We do not track individually identifiable users, all statistics are generalised and not associated with users. This may include the current IP address being used at the time, geographic information and a unique reference string for your session.
No personal information is tracked. We may also make use of advertising features that include: Remarketing, Display Network Impression Reporting, Demographics and Interest Reporting integrated services that require 3rd party advertising services to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers. Analytics gives us a better understanding of our user’s interest in our own content so that we can offer more value back to our users.
We also use analytics data for possible advertising campaigns. There are tools and settings in your browser that allow you to block or opt out of advertising tracking services. Brave is a great browser with these features built in.
We use web beacons on our website and in our user emails. When we send emails, we may track behaviour such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to improve our features and content. To do this, we include single-pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service. Data submitted for the site may be subject to moderation by our team before inclusion in our site. Any rejected content will be deleted. Our servers and service provider’s servers are located both locally and internationally in secure data centres.
We use encryption to protect user data that is sensitive or that can be used to identify you to the greatest extent possible, bearing in mind that some information at your discretion in public. Encryption can hamper server performance, so we try to balance the encryption by mainly encrypted identification data. We do not store credit card data on our servers, only a reference to a transaction through a merchant or banking facility.
Consent to Electronic Communications
By accessing the Website and/or using the Services, you consent to receive electronic communications from us. Such communications may include notices about your account and information concerning or relating to our services. You agree that any electronic notices, agreements, disclosures or other communications will satisfy any legal communication requirements, including any requirements that such communications be in writing.
Changes and Updates
This and our other policies may change without your consent. We will post the new changes to our website and services. We will try to notify you where possible of the changes, however, you should check back to this page to ensure you are familiar with any changes.
Other Website Links
We link to third-party websites for certain security, anti-spam, social media, social login, advertising and analytics functionality. We are not responsible for the privacy policies or practices of these sites.